Shipping and Delivery Policy
Welcome to Braves Enterprise! We are committed to providing you with a seamless shopping experience and ensuring your orders are delivered on time and in excellent condition. Below are the details of our Shipping and Delivery Policy:
1. Shipping Locations
We deliver our products across India. Currently, we do not offer international shipping.
2. Shipping Costs
• Shipping costs are calculated based on the weight of your order and the delivery location. The total shipping cost will be displayed at checkout.
3. Order Processing Time
• Orders are typically processed within 1-2 business days from the date of purchase.
• Orders placed on weekends or public holidays will be processed on the next working day.
4. Delivery Time
• Metropolitan Cities: 3-5 business days.
• Tier 2 & 3 Cities and Rural Areas: 5-7 business days.
• Delivery times may vary depending on your location and unforeseen circumstances such as weather or courier service delays.
5. Courier Partners
We partner with trusted courier services to ensure timely and secure delivery of your orders. Tracking details will be provided once your order is dispatched.
6. Order Tracking
• Once your order is shipped, you will receive an email or SMS with the tracking details.
• You can track your order using the tracking number provided through the courier partner’s website.
7. Delivery Policies
• Orders will be delivered to the shipping address specified during checkout. Please ensure your address and contact details are accurate.
• If the delivery attempt fails due to incorrect address or unavailability of the recipient, the courier may contact you for a second delivery attempt. Additional charges may apply for re-delivery.
8. Damaged or Missing Items
• If your package arrives damaged or items are missing, please contact us within 48 hours of receiving the delivery.
• Send us an email at support@bravesenterprise.in with your order details and photos of the damaged product(s). We will work to resolve the issue promptly.
9. Non-Serviceable Locations
In rare cases, if our courier partners do not service your location, we will notify you and work to find an alternative delivery method or issue a refund.
10. Changes to Orders
• Changes to the shipping address or cancellation of an order can only be made before the order is dispatched. Contact us at support@bravesenterprise.in for assistance.
11. Contact Us
If you have any questions or concerns regarding shipping or delivery, feel free to reach out to our customer support team:
• Email: support@bravesenterprise.in
• Phone: +91- 708-57-5406 (Available Mon-Sat, 10:00 AM to 5:00 PM)
Thank you for shopping with bravesenterprise.in. We look forward to serving you