At bravesenterprise.in, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer hassle-free returns and exchanges under the conditions mentioned below:

1. Eligibility for Return & Exchange

• Products can be returned or exchanged within 7 days of delivery.

• Items must be unused, unopened, and in their original packaging with all labels intact.

• Perishable products such as spices and food items are not eligible for return if the seal is broken or tampered with.

• Products purchased during sales, promotions, or with discount codes are non-returnable and non-exchangeable.

2. Conditions for Returns

• The item must be in its original condition and packaging.

• Proof of purchase (order number or invoice) must be provided.

• Returns will not be accepted if the product has been damaged due to misuse, improper storage, or negligence by the customer.

3. Process for Return & Exchange

1. Initiate a Request: Contact us at support@bravesenterprise.in or call our customer support at +91- 708-57-5406 within 7 days of receiving your order.

2. Provide Details: Share your order number, reason for the return/exchange, and, if applicable, photos of the product.

3. Approval: Once your request is approved, we will provide instructions for shipping the product back.

4. Return Shipping: Customers are responsible for the shipping costs of returning the product unless the product is damaged or incorrect. Ensure the product is securely packaged to prevent damage during transit.

5. Inspection: Upon receiving the returned product, we will inspect it to ensure it meets our return conditions.

6. Refund/Exchange: Refunds or exchanges will be processed within 7-10 business days of approval. Refunds will be issued to the original payment method.

4. Non-Returnable Items

• Opened or used products.

• Products with missing labels or damaged packaging.

• Perishable items, such as spices, if the seal is broken.

• Custom or personalized orders.

5. Damaged or Defective Products

• If you receive a damaged or defective product, please notify us within 48 hours of delivery by sending an email to support@bravesenterprise.in with photos and details.

• We will provide a replacement or a full refund for defective products after verification.

6. Cancellation Policy

• Orders can be cancelled within 24 hours of placement, provided they have not been dispatched.

• To cancel an order, contact us at support@bravesenterprise.in or call our customer service.

• Refunds for cancelled orders will be processed within 5-7 business days to the original payment method.

7. Contact Us

If you have any questions or need assistance with returns or exchanges, please reach out to our support team:

• Email: support@bravesenterprise.in

• Phone: +91- 708-57-5406 (Available Mon-Sat, 10:00 AM to 5:00 PM)

Thank you for shopping with BravesEnterprise.in! Your trust in our products inspires us to deliver the best.